Providing good customer service is an obligation for everyone who has a business, since the customer is the reason for being of a business. However, not everyone knows how to offer this quality care. In this video, we separate the best tips so that you can not have customers, but fans of your business, because excellent service makes people fall in love. And if you prefer to read the content, don't worry. All that is said is written below! Transcription How to serve your customer well Is conveying empathy in customer service an impossible mission? My name is Ulisses,
I'm a Hotmart Marketing Analyst, and in today's video I'm going to show you 5 tips that will help you make customer service more efficient. Love The first tip, as the whatsapp mobile number list blue angels would say, is: love, love, love. Love is the essence of customer service. Everyone who has already had to deal with someone by e-mail, or SMS, for example, has come across answers like: “I don't want to talk to a robot, I want to talk to a real person, and Love is what will humanize your customer service.”
Familiarity Love transmits familiarity that brings people closer, and makes your client realize the value you deliver in that attention. It makes him see that there really is a person behind the computer screen. Use familiarity to bring the client closer to you, that goes from: "Hi So-and-so, how are you today?" Even wishing you a good weekend if you are attending it on a Friday. Of course, all this must be done with great sincerity. If you're angry at the customer who's filling up your email inbox, it's not worth the risk of sounding fake, is it?